March 14, 2016
Cars are getting less reliable, finds JD Power survey 0
‘Trust no one’ – not even your car, apparently.
Consulting company J.D. Power released their annual auto dependability study earlier this week. The study measures problems per 100 vehicles based on responses from around 33,560 original owners of 2013 model year vehicles. The average problems per vehicle this year were up from last years, causing concerns for the future of the industry as many carmakers have switched focus on keeping up with the latest technologies and gadgets.
The industry average for 2016 was 152 problems per 100 compared to 147 in 2015. Though this is not particularly good news, it may not be necessarily as bad as it may appear. The rise in problems is mainly attributed to problems with some of the newer integrated software. Over twenty percent of the problems reported in JD Power’s survey were attributed to faulty infotainment systems, navigation issues and failing to connect to a car’s Bluetooth system. One of the most common complaints included voice commands not recognising commands and inaccurate navigation systems. “The increase in technology related problems has two sources,” Renee Stephens, Vice President of US automotive at J.D. Power, said. “Usability problems that customers reported during their first 90 days of ownership are still bothering them three years later in ever-higher numbers. At the same time, the penetration of these features has increased year over year.
Lexus were crowned the most reliable vehicle in the Dependability Study, with a reported 95 problems per 100 vehicles. The carmakers have come out on top for five years in a row, but even they saw a rise in problems from last year where the reported problems per 100 vehicles were 89. Ford, Nissan and Volkswagen are some of the carmakers who came out worse in the survey.